CRM & Retention Strategist

CRM & Retention Strategist

Common Thread Collective invites applications for the CRM & Retention Strategist role.

Mission

Our mission is to enable businesses under $15M to replace their agency with a value‑driven partner. We aim to drive predictable, scalable growth through data‑driven retention marketing.

Job Overview

As the central strategic partner, you will lead retention initiatives across email, SMS, direct mail, and other lifecycle touchpoints. You will translate forecasting insights into actionable strategies, ensuring alignment with email, SMS, and additional marketing channels. Your work will build reliable performance in client relationships and support CTC’s proprietary forecasting framework.

Responsibilities

• Lead strategy across email, SMS, direct mail, pop‑ups, and other retention channels.
• Translate data insights into client forecasts and growth plans.
• Collaborate with...