Full-time
CRM and Application Support Manager
Posted by MigrationIT • El Nozha, Cairo Governorate, Egypt
About the Role
- Design and administer custom solutions on the Force platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing.
- Salesforce for CRM and Commerce.
- Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.
- Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.
- Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.
- ...
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