Credit & Collections Specialist I (Customer Care)
Posted by Sysco • Costa Rica, Costa Rica, Costa Rica
About the Role
JOB DESCRIPTION
The Credit & Collections Specialist I (Customer Care ) plays a critical role in ensuring timely order release, accurate credit decisions, and exceptional customer experience. This position serves as a primary point of contact for Sysco customers, Sales Representatives, and internal stakeholders, handling inbound inquiries related to credit status, invoices, payments, and account holds. The specialist applies sound judgment, established credit policies, and customer history analysis to make order release decisions while maintaining compliance, accuracy, and a customer-first mindset.
Key Responsibilities
Receive and professionally handle inbound calls from customers, sales teams, and internal partners regarding credit, collections, invoices, and account status.
Analyze customer accounts, payment history, and past-due balances to determine eligibility for ord...
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