Corporate Banking Relationship Agent- Project Based

Position Description

As a Junior Call Center agent, you play a crucial role in our operations. Your primary function is to receive customer calls and deliver exceptional customer service by addressing their queries and concerns. Your role is vital in documenting all customer interactions and ensuring quality service delivery in line with our guidelines and key performance indicators.

Key Responsibilities

• Answers customer calls and addresses issues/concerns.
• Provides accurate and completed needed/requested information following call flows and processes.
• Communicates appropriate options to provide timely resolution
• Documents/Logs all customer interactions following the quality standard
• Coordinates with a higher level of support for out-of-scope type concerns

Educational Background

• At least Senior High School Graduate (K-12) or College Undergrad
• Customer Service/Contact Center Training and ...