About the Role
Job Description
Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps
What’s On Your Plate?
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Inventory management and usage compliance of Rider equipment
Groom rider quality (behaviour, appearance, professionalism, presentational etc)
Setting up a performance improvement plan to improve the performance of low-performing riders
Reduce rider complaints originating from customers
Monitor riders' performance on the individual level and responsible for coaching/warning riders
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