About the Role
Date Posted:
Country: Philippines
Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4
Position Role Type: Onsite
What You Will Do
- Partner with global collections team to ensure accurate, timely documentation of customer payment status
- Document customer feedback from returned statement of accounts and customer portals in various ERP systems, including SAP
- Track customer feedback to enable follow-up with non-responsive customers
- Ensure contact information for customers is up-to-date to enable automated delivery of customer statements
- Provide invoice copies and other documentation to customers as requested
- Update status of invoices to reflect resolved issues and broken payment promises
- Monitor accounts receivable aging reports for assigned customers in Getpaid and contact customers to follow up on overdue payments
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