Location: Erith, DA8
Working hours: Monday to Friday, 08:00–16:00 or 09:00–17:00
Salary: £26,000–£29,000 per annum (depending on experience)
Main Role & Purpose
Support the Contracts Manager.Schedule works for engineers working on service, repair and planned works across contracts within the social housing / local authority sector.Act as a point of contact for anything administration-related.Provide second-line support for queries from customers, clients and residents via the Customer Service Team.Log all activity from inbound phone calls/emails into the in-house system (training provided) and assist with emergency calls from residents/clients if needed.Deliver excellent customer service — clear, concise, polite, and helpful communication at all times.Work with Microsoft Office and general office systems.Prepare and issue documentation such as...