Contract & Service Manager

Join us as Global IT Contract & Service Manager and play a key role in shaping our IT service delivery and building the future of IT at Elopak by driving performance, strengthening partner collaboration and ensuring reliable, efficient and high-quality IT services across the organization.

Main Responsibilities

• Service Management Ownership: Own and continuously develop Service Management practices, ensuring high-quality delivery across workplace services, service desk, onsite support, and ITSM processes (incident, problem, change, and request management).
• Contract & Vendor Management: Manage assigned partner contracts, ensuring service quality, performance, and alignment with business requirements.
• Demand & Capacity Planning: Lead service planning across short-, medium-, and long-term horizons, aligning with business needs, strategies, and IT roadmaps.
• End-User Experience & ITSM: Own ITSM processes and the end-user environment,...