Contract Senior Officer, Customer Engagement (6 months contract)

The incumbent will be responsible for performing various customer service functions through inbound / outbound regulated activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.  

Job Responsibilities:

• Handle preauthorization requests from customers and healthcare providers with follow-up on progress and good record keeping.

• Collaborate with internal teams, such as billing and claims to facilitate payment processes.

• Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers.

• Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.

• Provide administrative support including reports and correspondences.

• Assist in the UAT on devel...