Full-time
Contract Problem Analyst: ITIL-Driven Problem Management
Posted by Five9 • , Metro Manila, Philippines, Metro Manila, Philippines
About the Role
A leading cloud software provider is hiring a Problem Analyst in Metro Manila. This key role involves managing problem records and collaborating with Cloud Operations and Customer Success teams to implement solutions. The ideal candidate should have over 3 years of IT Operations experience and a solid understanding of ITIL Framework. Strong project management and analytical skills are essential for this position. The role offers an inclusive work culture focused on growth and stability.
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