Full-time

Continuous Improvement Eng., Amazon Customer Excellence System

Posted by Amazon • Veracruz, Mexico, Mexico

📍 Veracruz, Mexico 🕒 February 17, 2026

About the Role

Description

The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve delivery performance.



Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.



Understand through execution, improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected target.



Key job responsibilities



On this role the main activities will be:

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