Content & Localization Manager

The Content & Localization Manager is responsible for managing and maintaining a large library of multilingual voice content used across IVR systems. This role ensures that audio prompts are accurate, consistent, high-quality, and delivered on time across multiple languages and regions. The position plays a critical role in customer experience by ensuring that IVR voice content is clear, culturally appropriate, and technically ready for deployment.

The role works closely with IVR Engineers, Application Architects, Product Owners, localization vendors, and voice talent. It combines content management, quality assurance, and coordination responsibilities, with opportunities to contribute directly to IVR dialogue design and content standards.

Responsibilities:

• Manage a large and growing library of IVR audio prompts across multiple languages
• Coordinate localization efforts, including scheduling...