Content Lead Enterprise Customer Contact

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

ANZ is undertaking a significant Enterprise Customer Contact (ECC) transformation spanning Australia Retail, Commercial, Institutional, Group Services and New Zealand. This transformation is redefining how customers and bankers interact with ANZ through voice, messaging, digital and AI-enabled experiences. 

The Content Lead plays a critical, hands-on role in enabling this transformation by shaping how knowledge and content are designed, governed and operationalised across the Enterprise Customer Contact program. This role is responsib...