About the Role
ROLE : Content Development Manager
LOCATION : Bangalore / Gurgaon
YEARS OF EXPERIENCE : 3+ Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
* Develop and implement a learning content strategy aligned with business and operational goals.
* Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs
* Plan and manage the content development roadmap and deliver
* Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.
* Ensure team productivity, skill development, and adherence to timelines.
* Oversee t...
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