Contact Centre/Call Centre Office Assistants

Our company is seeking Call Centre staff to work in our busy offices. Working as a member of our Call Centre team, you will answer incoming customer telephone calls, answer questions, resolve issues, and sell additional products and services. Your duties will include following scripts, providing solutions, raising customer satisfaction levels, building client relationships, and keeping accurate records. Our ideal individual will have previous experience in a similar role, enjoy meeting sales targets, have strong verbal communication skills and computer proficiency. Call Centre Duties Answer inbound telephone calls and effectively answer questions and resolve complaints Upsell our other products and services Follow scripts and record conversation details Strive to exceed customer expectations Take part in product training Follow company policies and procedures Call Centre Requirements Exceptional listening skills and a professional telephone manner Ability to follow policies and un...