Full-time

Contact Centre Team Lead

Posted by Sonova • Winnipeg, Manitoba, Canada

📍 Winnipeg, Manitoba 🕒 February 23, 2026

About the Role

Are you an experienced call centre professional who enjoys leading teams and driving performance?

If so, we think you belong here at Connect Hearing as a Contact Centre Team Lead!


What you will do


The Contact Centre Team Lead supports the day-to-day leadership and operational performance of a team of contact centre agents. This role focuses on coaching, real-time call centre support, and ensuring efficient call handling aligned with clinic operations.


This is a remote, home-based role open to applicants across Canada.


Responsibilities

  • Lead, coach, and support contact centre agents to achieve daily and monthly performance targets

  • Monitor inbound and outbound call queues to ensure service level expectations are met

  • Provide real-time guidance, feedback, and escalation support to agents

  • Support onboarding, training reinforcement, and ongoing de...
  • Ready to Apply?

    Submit your application today and take the next step in your career journey with Sonova.

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