Full-time
Contact Centre Leader: Elevate Customer Experience & Ops
Posted by Green Shield Canada (GSC) • windsor, on, Canada
About the Role
A not-for-profit health organization in Windsor, Ontario seeks a Manager of Contact Centre Services to oversee customer service operations. The role requires a university degree and at least 5 years of management experience, preferably in the group benefits sector. Responsibilities include establishing operational plans, managing team performance, and leading customer satisfaction initiatives. The company promotes a culture of inclusivity and values the contributions of all employees.
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