Temporary,Full time
Contact centre agent - customer service
Posted by Meubles RD • Saint-Georges, Quebec, Canada
About the Role
- Work Term: Temporary
- Work Language: French
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting
- Retail business
- Retail or wholesale furniture store
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Copywrite
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Schedule tra...
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