Contact Centre Agent

Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.

You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM.

What will you be doing:  

• Be the first point of contact for patient interaction
• Providing excellent customer service and patient care
• Managing appointments to maximise customer service and clinic efficiency
• Developing and maintaining strong working relationships with patients, referrers, staff and managers
• Driving the delivery of high-quality service to patients and referrers 
   

Life at I-MED Radiology  

💲 Competitive remuneration corresponding with experience    

🤝🏼 Comprehensive paid induction training and ongoing development  

🌻 Opport...