Contact Center Technical Support - Czech Native Speaker (Portugal Homebased)
Posted by IQVIA • Lisbon, Lisbon, Portugal
About the Role
Contact Center Technical Support – Czech Native Speaker
Lisbon, Portugal
Homebased/Remote from Portugal
We are looking for a committed and technically skilled Contact Center Analyst who is fluent in Czech to become part of our team. This position is crucial for delivering initial support to Pharmaceutical Advisors, ensuring technical assistance services, and offering a first-line support service for the Customer Relationship Management (CRM) System. The Analyst will provide email, phone, and remote technical support to customers to resolve issues related to product usage or system malfunctions.
What to expect:
Deliver first-line technical support and resources to both internal and external customers.
Engage with end users to clarify and define their requirements, ensuring a thorough understanding of their needs.
Resolve routine technical issues and escalate more complex problems to the approp...
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