About the Role
Summary
The IT company Andersen invites a Contact Center Specialist DACH to join the team.
Andersen is a pre-IPO software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.
Responsibilities
– Validating inbound leads.
– Providing full informational support to customers (via calls, chats, email, LinkedIn, etc.).
– Searching for and processing necessary information.
– Assisting corporate customers in resolving issues that arise.
– Processing inquiries from international corporate clients and forwarding them to sales representatives.
– Recording request-related information in the CRM system.
– Communicating in a lively and friendly manner—avoiding banal or formulaic responses.
– Remaining polite even when customers...
Ready to Apply?
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