Contact Center AI Adoption Engineer

We are seeking a dynamic and communicative Contact Center AI Adoption Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact center applications. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders.

Key Responsibilities

● Partner with contact center operational leads to translate contact center operational needs into

scalable AI copilot solutions.

● Mapping customer requirements into clear technical specifications for low-code or API-based

integrations.

● Conduct hands-on integrations and API configurations with CRMs, telephony syste...