Contact & Call Centre - Randstad

Randstad is seeking Expressions of Interest for highly skilled negotiation and account management professionals who have extensive experience managing high-volume inbound and outbound interactions to join our talent pool for upcoming assignments within a contact centre environment.

We are looking for individuals who thrive in fast-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts. If you have a background in areas requiring strong financial acumen, complex negotiation, or dispute resolution, we encourage you to apply.

Key duties:

• Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
• Proactively engage with customers to understand their circumstances and develop tailored account resolution strategies or payment arrangements.
• Act as a key representative, maintaining a high standard of s...