Full-time

Consumer Experience Specialist

Posted by GOAT Group • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 June 25, 2026

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About the Role

Resolve customer support issues with the utmost patience and by adhering to company policies
Provide real-time customer support with a positive attitude through email in Zendesk system
Troubleshoot and escalate technical issues related to our mobile apps and website to team lead
Work closely with other support team, including but not limited to Operations team, Engineering team, etc
Be flexible to carry out other assignments as they come up 
We are looking for:
Excellent written skills in English, able to interact with customers in a clear and concise manner but also pay attention to details 
A good of understanding of consumer experience, has the ability to communicate ways to support our customers globally and improve the overall customer experience
A highly organized candidate with the ability to prioritize work and manage time effectively; can thrive in a fast-paced, independent, multifaceted environment 
            

Job Details

Location Shanghai, Shanghai
Job Type Full-time
Category Business Operations Specialists
Posted June 25, 2026
Deadline August 04, 2026

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