Consumer Experience Specialist

Summary

The Consumer Experience Specialist will be responsible for leading and providing oversight, guidance, and services with respect to specialist interactions with consumers, ensuring that the program meets the standards of the client. The Consumer Experience Specialist provides professional, quality, and best in class service for existing or prospective consumers and client by using a consultative approach that reflects the culture and philosophies of Alta and our clients. Responsibilities include oversight and continuous improvement of consumer interactions with Consumer Care Center personnel, including but not limited to active participation in client calibration calls, proactively identifying trends in consumer engagement, and collaborating with internal partners to provide coaching/training to address these trends. This position will interact with various internal and external team members, business partners and third-party suppliers to provide clarifications a...