Consumer Experience Manager

Job Summary:
The Consumer Experience Manager (UI/UX Digital Champion) will be the overall champion of delivering exceptional customer experience to increase customer satisfaction, leading the development, review, and execution of various human-centered designs and strategies, including, but not limited to, user and customer interface and experience across different touchpoints in the Bank to drive a delightful digital experience (including but not limited to website, digital app, etc.) which will lead to customer conversion and loyalty and improved Net Promoter Score (NPS) for the Bank. Leads the development of standardized efficiency and CX metrics on digital experience and bank communication messages across the business units of the Bank and RCBC Bankard.
How will you contribute:
Leads the implementation of the overall customer experience strategy as defined by the Customer Experience Head by designing, optimizing and continuously improving end-to-end customer journeys acro...