Consumer Care Experience Manager

**Consumer Care Experience Manager (Bothell, WA)**
Within the Oral Healthcare business, the Consumer Care Experience Manager represents the voice of the consumer in all phases of product development. As a member of the team, you will be responsible for translating powerful consumer insights into products and services that delight consumers and ensure that our portfolio of oral health solutions exceeds our consumers’ expectations.
**Your role:**
+ Dive into feedback from ratings and reviews, social media channels, and relationship management systems to uncover and evangelize the needs of consumers across the Philips Oral Healthcare categories.
+ You will be part of an upstream innovation site, working with cross-functional teams on the shaping and development of current and future products.
+ Ensures the requirements for consumer post purchase experience are incorporated and executed into user journeys, collaborating with central teams to deliver on global strategies and ...