Conrad Bali - Quality Manager

**What will I be doing?**
AsQuality Manager is responsible for developing, implementing, and maintaining a comprehensive quality management system to ensure that all products, services, and processes meet or exceed customer expectations and regulatory standards. This role involves analyzing quality metrics, overseeing quality control teams, managing audits, and driving continuous improvement initiatives across the organization. The Quality Manager serves as a key leader in promoting a culture of excellence and ensuring operational efficiency.
·Quality Assurance Audit
•Audit of various departments (as per schedule – determined by QM and DO. Will include: Occupied rooms, Inspected rooms, Public areas, F&B service, Check in, Arrival at front gate, Kipsu, CSC verbal communication, Reservation communication, Laundry delivery, Rooming the guest, etc). Ensure alignment of Brand and Forbes Standards
•Same day and weekly sharing session of audit results with department leaders and L...