Concierge

Responsibilities: * Welcome residents and visitors, coordinating with Security when necessary. * Act as the main point of contact for residents, assisting with requests and providing personalized service. * Handle emails, calls, and WhatsApp communications. * Resolve complaints in coordination with Management. * Manage resident services efficiently and proactively. * Report security, maintenance, or cleanliness issues. * Maintain strict confidentiality of resident information. * Provide outstanding, branded, and professional customer service. * Maintain strong knowledge of local restaurants, shops, attractions, and transportation. * Build and maintain a database of suppliers and trusted vendors. * Maintain positive relationships with merchants and collaborators. * Create a monthly newsletter featuring city events. Schedule: * Monday to Saturday, 8:00 am – 8:00 pm (8-hour rotating shifts) * Possible schedule extension in the future. * Two concierges cannot be off on the same day