Full-time
Complaints Management Officer
Posted by Quant Master Servicer S.A. • Athens, Attica, Greece
About the Role
Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.
We are looking for a Complaints Management Officer to join our team in Athens. The role will be responsible for ensuring quality service in accordance with the Company's Policies and Procedures. Reporting to the Complaints & Requests Manager this role has the following responsibilities for serviced portfolios:
- Manage all customer communication channels (email, letter and phone);
- Monitor and ensure the smooth and timely resolution of customer complaints, within the prescribed regulatory and internal deadlines;
- Handle complaints with professionalism a...
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