Community Manager

Description

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

Responsibilities

• Manage the monthly calendar (publishing, monitoring and responding) for our client’s social networks, acting as the primary point of contact to resolve queries.
• Publish the monthly content plan, answer all comments and inquiries, strengthen consumer relationships, and detect trends, conversations or fads across social media platforms.
• Monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on real‑time marketing opportunities in coordination with the creative agency.
• Detect, contact, and foster conversations with influencers, superfans and key opinion leaders (KOLs) to amplify brand messages and increase engagement.
• Publish and p...