As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
You will:
Manage and solve large amounts of tickets and comments and respond to users in a timely manner.Resolve product or service problems by clarifying users’ complaints. Build sustainable relationships and trust with users through open and interactive communication.Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.Maintain up-to-date user database through internal and external communications.Prepare...