Communications Center Lead

Overview

SMDC Pasay, National Capital Region, Philippines

Communications Center Lead

Position: Post Turnover Support Supervisor overseeing the Communications Center responsible for managing all incoming and outgoing client interactions. This role ensures prompt, consistent, and courteous handling of client concerns through emails, phone calls, and walk-in inquiries. The Supervisor coordinates with relevant internal departments to ensure client concerns are resolved within committed timelines and aligned with service standards.

Responsibilities

1. Supervise day-to-day operations of the Communications Center (email, call, and walk-in desks).
2. Ensure all inbound inquiries, complaints, and requests are logged, acknowledged, and addressed promptly.
3. Monitor and respond to escalations; resolve issues or endorse to the appropriate departments. Handle post-turnover concerns as listed below.

Post-Turn...