Communications Center Lead

JOB SUMMARY

The Post Turnover Support Supervisor oversees the Communication Center responsible for managing all incoming and outgoing client interactions. This role ensures prompt, consistent, and courteous handling of client concerns through emails, phone calls, and walk-in inquiries. The Supervisor also coordinates with relevant internal departments to ensure client concerns are resolved within committed timelines and aligned with service standards

DUTIES AND RESPONSIBILITIES

1. Supervise day-to-day operations of the Communications Center (email, call, and walk-in desks).

2. Ensure all inbound inquiries, complaints, and requests are logged, acknowledged, and addressed promptly.

3. Monitor and respond to escalations; resolve issues or endorse to the appropriate departments. See list below for the types of post turnover concerns.

Post-Turnover Concerns:

- Copy of the as-built plan or uni...