About the Role
- Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
- Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.
- Ongoing monitoring of associates performance and tracking deviations.
- Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
- Regularly assess training needs to fill gaps in performance.
- Conduct periodic meetings & huddles with the team to gauge and improve performance.
- Track and ensure improvement of lower performing associates.
- Facilitating internal audits on communications and soft skills.
- Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
- Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
- Publish dashboard o...
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