About the Role
Job Description:
Monitor enterprise IT infrastructure, applications, and services using dashboards,monitoringtools, and event management systems.
Detect, log, and escalate incidents and alertsin accordance withstandard operating procedures (SOPs) and SLAs.
Perform first-level triage and basic troubleshooting to resolve or route issues efficiently.
Communicate real-time system outages and performance degradation to relevant support teams and management.
Maintain detailed andaccurateincident tickets and operational logs.
Follow predefined workflows andparticipatein major incident bridges when needed.
Support scheduled and ad-hoc health checks and reporting tasks.
Collaborate with internal support teams to ensure service availability andtimelyincident resolution.
Participate in shift-based operations (including night/weekend shifts, ifrequired).
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