Collision Repair Appraiser

CSN Champlain Auto Body is seeking a skilled and experienced Collision Repair Appraiser to join our team. The successful candidate will play a key role in providing accurate repair plans and estimates, ensuring customer satisfaction, and contributing to the overall success of our business.

Responsibilities

• Job Knowledge and Expertise
  • Thorough understanding of collision repair processes.
  • Proficiency in estimating software (e.g., Mitchell, Audatex).
  • Knowledge of parts sourcing and ordering procedures.
  • Ability to accurately read and interpret damage reports.
  • Familiarity with insurance company protocols and guidelines.
• Customer Service and Communication
  • Clearly communicate repair details and plans to customers.
  • Demonstrate professionalism and empathy when interacting with customers.
  • Effectively manage customer expectations.
  • Respond pr...