Collections Team Leader

Step into a leadership role that truly makes an impact. Join Thames Water as a Collections Team Leader on a 9-12 month secondment and help shape exceptional customer outcomes while supporting the growth of your team.

We’re looking for a dynamic, people-focused leader who can energise and inspire a team of Collections Agents to deliver outstanding results. In this role, you’ll champion fair outcomes for customers while driving strong operational performance.

If you’re passionate about first-contact resolution, creating great customer experiences, and developing high-performing teams, this is your opportunity to shape a positive, supportive environment where both colleagues and customers thrive.

What you will be doing as a Collections Team Leader
Lead and motivate a team of Collections Agents, driving performance through first-contact resolution and a strong commitment to achieving the right outcomes for every customer, based on their individual circumstances. In ...