Collections Team Lead

Work Setup

Onsite (Biñan, Laguna)

Work Schedule

Night shift schedule, Shifting, No fixed weekends off

Start Date

May 4, 2026

Qualifications

• Finished at least 2 years in college w/o back subjects
• At least 2 years of experience in a BPO industry supervisory role for an outbound collections or blended (inbound/outbound and/or email) account

Required Experience

• Experience managing a team of 15 to 20 associates
• Demonstrated skills in coaching, performance management, decision‑making, delivering impactful results, and conducting effective interviews.
• Outstanding verbal and written communication abilities that connect and inspire.
• Availability to work a flexible schedule, including nights, weekends, and holidays, to meet dynamic business needs.
• Tech‑savvy with proficiency in email, MS Word, Excel, and key service systems to ensure seamle...