Collections Supervisor

About the Opportunity

• Lead a team of collectors by providing daily direction, motivation and performance coaching
• Conduct regular 1:1’s, monitor KPI performance and implement action plans to improve productivity and cure rates
• Foster a high-performance culture that balances results with customer experience and compliance
• Review past due accounts to ensure department objectives are met
• Provide collections team with guidance, coaching and recommendations to minimize losses
• Provide collections team with direction and approvals, ensuring all collection process steps are followed
• Approve repossessions & vehicle write-off’s
• Accurately process Leased Vehicle Total Loss Reports daily, ensuring policy compliance
• Review inventory management reports monthly to ensure repossessions are moved to auction, sold & closed in a timely manner
• Review Collection Team’s calls for quality assurance...