Collections Officer

The primary purpose of this role is credit collections. Other responsibilities are to:

• Ensure that customer accounts are professionally managed and collected to minimise the company debt position, reducing the number, age and dollar value of accounts operating outside of the companies trading terms.
• Ensure customer accounts are accurate and any customer requests are dealt with in an efficient and effective manner.
• Provide a level of customer service congruent to the company vision of building life‑long customers
• Ensure all administrative tasks, such as sorting, and actioning of inbound customer emails and other correspondence are dealt with a professional and timely manner.
• Provide progress update reporting and take part in ledger reviews as requested by your Manager.
• This is a role within the Company that will work in close liaison with all Operations Staff, National Helpdesk, Branch Managers and Branch Staff to ser...