Collections Associate

Job Responsibilities:

1. Core Objectives and Tasks

Asset Recovery: Contact overdue clients through various means such as phone calls, SMS, emails, and letters to urge them to repay outstanding amounts (principal, interest, penalties, etc.).

Account Management: Manage assigned cases/accounts throughout the entire process, and develop and execute personalized collection strategies.

Repayment Negotiation: Negotiate feasible repayment plans with clients, such as fee reductions or installment payments, as authorized.

Information Update and Verification: During the collection process, verify and update clients' latest contact information and financial information to improve subsequent contactability.

1. End-to-End Operations and Strategies

Case Sorting and Analysis: Cases are prioritized and categorized based on factors such as overdue age (e.g., M1, M2, M3, representing 1-3 months overdue respectively), amount, and custom...