Collections Associate

Position : Collections Associate (Tier 3)

Work Hours (Client) : 10am - 6pm PHT

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Onsite Work (must be willing to relocate if needed)

Must be from The PHILIPPINES

Must be able to speak CANTONESE

Duties And Responsibilities

• Strategic Process Ownership: Set strategy and priorities for collections

operations aligned to business outcomes (cash acceleration, delinquency

reduction, customer experience, compliance).

• Continuous Improvement Leadership: Apply methodologies (e.g., value

stream mapping) to analyze the end-to-end collections workflow, identify

bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps),

and drive implementation of process/control improvements.

• Governance & Executive Report...