Collections Analyst

Key Responsibilities

• Track, record, and reconcile assigned customer accounts.
• Contact past‑due customers to request payment and resolve outstanding balances.
• Process payments and assist with arranging payment timelines or installment plans when necessary.
• Identify gaps in supporting documentation or invoices and notify the assigned collector.
• Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
• Ensure all paperwork is accurate, complete and available to support timely collections.
• Pull data sets from FA&P portals for analysis.
• Extract data from the accounting system and combine it with BI tool outputs.
• Prepare customer‑specific reports according to required deadlines.
• Support the Collections Team with administrative duties related to accounts receivable.
• Participate in continuous i...