Collections Analyst

Roles and Responsibilities

• Own portfolio analytics end-to-end: vintage analysis, roll-rate/flow-rate tracking, liquidation curves, recovery/cure performance, and channel-wise contribution analysis to identify levers and risks.
• Design and optimize collections strategy across buckets and channels: segmentation, contact policy, allocation logic, and agency distribution; build an omni-channel allocation approach (who to contact, when, and via which channel).
• Run champion–challenger experiments and controlled tests (scripts, channel mix, contact windows, offer structures, agency allocations) and track impact over time to evolve the “best” strategy.
• Define and track collections KPIs across operations and agencies (e.g., right-party contact, PTP and kept PTP, cure/roll-back, recovery, productivity, cost-to-collect) and translate insights into actions with call/field/digital teams.
• Develop and maintain predictive models in Python (e.g., propen...