About the Role
Job Description:
- Create the Collection Team’s training work plan (including curriculum & training materials, making quiz, written tests, and roleplays); also creating the training reports to be submitted
- Ensure the training program is completed according to the timeline and requirements standardized
- Follow up on QA results to fulfill the training needs
- Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
- Update with any new banking products
- Validate SOP flow process
- Responsible for Agent's KPI including performance monitoring and coaching
- Automate training process utilizing AI
Requirements:
- Minimum Bachelor’s degree graduate
- Minimum 3 years of experience as Collection/Asset Recovery Training
- Great public speaking is a required skill
- Understands r...
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