collection specialist

  Job Summary:

• The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.   Duties/Responsibilities: Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.


• Works account steps to ensure all efforts are exhausted prior to closing to the client.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Creates payment plans to resolve a customer’s account.   Identifies accounts requiring additional personal contact for Skip efforts.
• Tracks bad payments of settlements.  Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.

Performs other related duties as required.   Required Skills/Abilities:

•   Excellent verbal and written communication skills...