About the Role
Job description
Responsibilities:
and Supervising the tele-calling team, Ensuring a smooth flow of
work.
for collections and recovery of overdue payments from customers and
maximizing overall profitability.
and driving the collection force to achieve the set targets of their
respective locations.
calls on high-risk delinquent accounts, settling accounts, and resolving
customer queries.
for achieving the target from Risk X to Written cases and reducing the
delinquency rate of the locations.
all process parameters set by the company are adhered to and
monitored.
for hiring new collection agents/executives for dpd's/locations as per
requirements.
regular reviews from all the agents...
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