About the Role
The Field Collection Officer leads field collection efforts, handling escalated cases and ensuring the effective execution of in-person borrower engagements. This role involves coordinating case filing, overseeing case progress, attending court hearings, and mentoring junior field collectors.
- Conduct field visits to deliver endorsed demand letters and perform skip tracing.
- Lead face-to-face collection efforts, handling complex borrower negotiations.
- Oversee and manage case filing processes for overdue accounts.
- Monitor case progress and ensure timely updates on legal proceedings.
- Represent the company in court hearings and coordinate with legal teams.
- Maintain detailed reports on field activities and case statuses.
- Collaborate with internal teams to resolve collection-related challenges.
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