Collaboration Managed Services Engineer (L2) with German

Collaboration Managed Services Engineer (L2) – NTT DATA, Inc.

Join a world‑leading technology services provider that pushes the boundaries of what is possible. NTT DATA is renowned for technical excellence, leading innovations and making a difference to clients and society.

Responsibilities

• Ensure clients’ Collaboration and Communication systems function smoothly.
• Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction.
• Provide second‑level support for incidents and requests of medium complexity while preventing breaches of service level agreements.
• Capture all required and relevant information for immediate resolution, communicate with other teams and clients for extended support, and ensure continuous service through shift handovers.
• Plan and execute standard requests and changes, identifying risks and mitigation plans.
• S...